Postage & Shipping

Digital Products

Payments for all products are made through Paypal or Stripe. If you are presented with a Palpal receipt and not returned to swimteaching.com you should look for a link saying "Return To Roper Enterprises" or " "Return To Seller Website". Clicking on this link will take you back a download page where you will be instructed on how to download your product.

In addition to the above, You should receive a thank you email within 48 hours that will also have a link to the download page.

If either of these does not happen please contact us at: richard_roper@swimteaching.com to have it rectified.

Physical Products

When Posting Physical Products: Postage Costs
We post via Australia post and regular Airpost to New Zealand

Within Australia: All items are now send Flat rate EXPRESS (1-4 days depending on your location).

New Zealand: regular post (up to 8 business days)

Small items under 3kg are Registered Post at a flat rate (up to 8 business days depending on your location).

If your order hasn't arrived within the above time frames, please contact us ASAP and we will track your order.

If you have any problems with the postage rates at check out, please contact us at: richard_roper@swimteaching.com.

WE WILL SEND ORDER BEFORE OR BY 5PM FOLLOWING BUSINESS DAY.